Ordering

  • What is CUECHI, and what is the brand philosophy?
    • Answer: CUECHI bridges timeless metaphysical wisdom—specifically the flow of Chi and the Five Elements (Wuxing)—with modern daily belongings. We transform everyday tech accessories and charms into personal energetic anchors that ground your style and daily intentions.
  • Are CUECHI products available in physical retail stores or stockists?
    • Answer: Currently, CUECHI operates primarily online as a direct-to-commerce brand via www.cuechi.com. We occasionally partner with select lifestyle concept stores and pop-ups in Hong Kong. Follow our Instagram or newsletter for announcements on upcoming physical stockists.
  • How can I contact customer support?
    • Answer: You can reach our support team anytime at support@cuechi.com. We typically respond within 24 to 48 hours on business days.
  • Do you collaborate with creators, influencers, or other brands?
    • Answer: Yes, we love partnering with creative minds who resonate with our aesthetic and philosophical vision. For press, KOL, or cross-brand collaboration inquiries, please reach out directly to press@cuechi.com.

Delivery & Shipping

  • Where do you ship from, and what countries do you deliver to?
    • Answer: All orders are dispatched directly from our fulfillment hub in Hong Kong. We ship internationally to select regions across Asia-Pacific, North America, and Europe.
  • What are the estimated delivery times and shipping fees?
    • Answer: Local Hong Kong deliveries typically take 2–3 business days. International shipping generally ranges from 7–14 business days depending on the destination. Exact shipping fees are calculated at checkout, with free shipping thresholds available for qualifying orders.
  • How can I track the status of my shipment?
    • Answer: Once your order is packed and dispatched, you will receive a shipping confirmation email complete with a tracking link so you can monitor your package’s journey in real time.
  • Are customs duties and taxes included at checkout?
    • Answer: Depending on your destination country, local import duties, customs clearance fees, and value-added taxes (VAT) may apply upon arrival and are the responsibility of the recipient.

Returns & Exchanges

  • What is your return and exchange policy?
    • Answer: We accept returns and exchanges on eligible items within 14 days of delivery, provided the pieces are unworn, in their original condition, and include all original packaging and insert cards.
  • Are items purchased on sale eligible for return or exchange?
    • Answer: Items bought during final clearance sales, special promotional bundles, or custom-made pieces are considered final sale and cannot be returned or exchanged.
  • How do I initiate a return or report a damaged item?
    • Answer: If your item arrives damaged or defective, please email support@cuechi.com within 48 hours of receipt with photos of the issue, and our team will guide you through a swift replacement.
  • Who covers the shipping costs for returns?
    • Answer: Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect product was sent by our team.

Billing

  • What payment methods do you accept?
    • Answer: We accept major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, Shop Pay, and PayPal for a seamless checkout experience.
  • Is my payment and personal information secure?
    • Answer: Yes. All transactions on www.cuechi.com are encrypted using industry-standard SSL technology and processed through secure, PCI-DSS compliant payment gateways. We never store your full credit card details.
  • What currency are prices displayed in on the website?
    • Answer: Prices are primarily listed in USD (or local currency auto-detected based on your region). You can toggle currency preferences using the selector on our site header.
  • Will I be charged international transaction fees or currency conversion fees?
    • Answer: If your credit card or bank account uses a currency different from our store currency, your bank may apply a minor foreign transaction or currency conversion fee, which is determined by your financial institution.

Products

  • What materials are used in CUECHI phone charms and keychains?
    • Answer: Each piece is meticulously handcrafted using premium materials, including authentic high-grade gemstones (such as top-grade Rhodonite), Preciosa crystals, and precision Japanese seed beads like Miyuki and Toho beads for lasting brilliance and detail.
  • How do the Five Elements (Wuxing) and Chi factor into the designs?
    • Answer: Every collection is intentionally curated. We balance specific color palettes, gemstone frequencies, and bead formations to help harmonize your personal energy field or invite specific qualities like wealth momentum and Gui Ren (helpful people) into your daily routine.
  • Are the phone straps durable enough for everyday use?
    • Answer: Absolutely. Our charms are constructed using high-tensile, professional-grade cords designed to withstand daily handling, friction, and movement while remaining lightweight and elegant.
  • Will the phone strap fit my specific phone case?
    • Answer: Yes, CUECHI wristlets and straps are designed to be versatile. They easily attach to standard phone cases via built-in lanyard holes, silent switch openings, or universal charging port tether tabs.
  • How do I properly care for my gemstone and bead accessories?
    • Answer: To maintain their luster and energetic clarity, we recommend avoiding prolonged exposure to water, sweat, harsh chemicals, perfumes, and lotions. Gently wipe crystals and metal components with a soft, dry cloth after wear.

Products

  • What materials are used in CUECHI phone charms and keychains?
    • Answer: Each piece is meticulously handcrafted using premium materials, including authentic high-grade gemstones (such as top-grade Rhodonite), Preciosa crystals, and precision Japanese seed beads like Miyuki and Toho beads for lasting brilliance and detail.
  • How do the Five Elements (Wuxing) and Chi factor into the designs?
    • Answer: Every collection is intentionally curated. We balance specific color palettes, gemstone frequencies, and bead formations to help harmonize your personal energy field or invite specific qualities like wealth momentum and Gui Ren (helpful people) into your daily routine.
  • Are the phone straps durable enough for everyday use?
    • Answer: Absolutely. Our charms are constructed using high-tensile, professional-grade cords designed to withstand daily handling, friction, and movement while remaining lightweight and elegant.
  • Will the phone strap fit my specific phone case?
    • Answer: Yes, CUECHI wristlets and straps are designed to be versatile. They easily attach to standard phone cases via built-in lanyard holes, silent switch openings, or universal charging port tether tabs.
  • How do I properly care for my gemstone and bead accessories?
    • Answer: To maintain their luster and energetic clarity, we recommend avoiding prolonged exposure to water, sweat, harsh chemicals, perfumes, and lotions. Gently wipe crystals and metal components with a soft, dry cloth after wear.
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