We want you to love your accessories. If something isn't quite right with your order, we are here to help you sort it out.

Return Window

You have 14 days from the date of delivery to request a return or exchange. Items must be sent back within this 14-day window to be eligible for processing.

Eligibility Requirements

To qualify for a return or exchange, items must meet the following criteria:

  • Condition: Unused, unworn, and in the exact same condition that you received it.
  • Packaging: Must include all original packaging, including product insert cards, branded pouches, and protective wrapping.
  • Proof of Purchase: Order confirmation number or receipt must be provided.

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

  • Custom or personalized orders (including custom colorways or bespoke bead combinations).
  • Gift cards.

Return & Exchange Process

  1. Initiate Request: Contact our support team at support@cuechi.com with your order number and the reason for your return or exchange.
  2. Review & Approval: Once your request is reviewed, you will receive return instructions and the designated return shipping address.
  3. Shipping: Pack the items securely in their original packaging. Customers are responsible for covering return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of lost packages.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days. Please note that original shipping fees are non-refundable.

Damaged or Defective Items

We take great care in handcrafting our pieces using premium materials. If you received a damaged, defective, or incorrect item, please notify us within 48 hours of delivery at support@cuechi.com with clear photos of the issue. We will gladly arrange a replacement or full refund on a case-by-case basis.

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