FAQ
Ordering
- How do I place an order on the website?
- Can I modify or cancel my order after it has been placed?
- How will I know if my order was successfully placed?
- Can I request a custom energy combination or bespoke charm?
Delivery & Shipping
- Where do you ship from, and what countries do you deliver to?
- What are the estimated delivery times and shipping fees?
- How can I track the status of my shipment?
- Are customs duties and taxes included at checkout?
Returns & Exchanges
- What is your return and exchange policy?
- Are items purchased on sale eligible for return or exchange?
- How do I initiate a return or report a damaged item?
- Who covers the shipping ccosts for returns?
Billing
- What payment methods do you accept?
- Is my payment and personal information secure?
- What currency are prices displayed in on the website?
- Will I be charged international transaction fees or currency onversion fees?
Product
- What materials are used in CUECHI straps?
- How do the Five Elements and Chi factor into the designs?
- Are the straps durable enough for everyday use?
- How do I properly care for my gemstone and bead accessories?
Company & Stores
- What is CUECHI, and what is the brand philosophy?
- Are CUECHI products available in physical retail stores or stockists?
- How can I contact customer support?
- Do you collaborate with creators, influencers, or other brands?